Help with an embed

  • Charly Mostert
    Asked on May 13, 2021 at 5:35 PM
    Page URL: https://info.radiusgrp.com/connect-with-a-mortgage-loan-officer-jot
  • Kevin Support Team Lead
    Replied on May 13, 2021 at 9:26 PM

    I have performed a test on your page and seems like the form cannot be filled when you click on the start button, kindly try embedding the form using the iFRame code, this guide will help you to get it: https://www.jotform.com/help/148-getting-the-form-iframe-code

    Let us know how it goes.

  • Charly
    Replied on May 14, 2021 at 3:25 PM

    Hi there,


    We are already using the iframe. Please advise.

  • Carlos_C
    Replied on May 14, 2021 at 7:58 PM

    Hello There!

    Thank you for your message.

    Please try with the following iFrame code:

    <iframe id="JotFormIFrame-210486464857062" title="CD Lead Form - HubSpot Enabled"  allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/210486464857062" frameborder="0" style="min-width: 100%;height:839px;border:none;" scrolling="no"></iframe>

    Let us know if now is working.


  • Charly Mostert
    Replied on May 17, 2021 at 12:11 PM
    Hi there,
    We've added this iframe code and it doesn't seem to make a difference:
    https://info.radiusgrp.com/connect-with-a-mortgage-loan-officer-jot
    Is there anything else you'd recommend we try?
    Thanks!
    ...
  • Andrew Manager of Enterprise Frontline Support
    Replied on May 17, 2021 at 3:45 PM

    Hello there,

    Thank you for your response! Can you please try the following, and let us know whether this issue persists? Please fully remove your form from your webpage, and then recopy the iFrame code with the "Fullscreen" option set to disabled, and re-embed your form.

    User Guide- https://www.jotform.com/help/148-getting-the-form-iframe-code

    It looks like there is some sort of a conflict between the Full Screen option, and some of the scripting that already exists on your webpage. Please let us know if this problem persists after re-implementing this iFrame with the "Full Screen" option disabled.

    Thank you!