Why Are Submissions Going To The Wrong Email?

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    deannestephens
    Asked on December 28, 2013 at 01:26 PM

    I have changed the submission email address and they are still going to the wrong email?

    Why?

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    Welvin
    Answered on December 28, 2013 at 03:18 PM

    Hi,

    Please make sure that you save the form recipient settings. I'd suggest checking this guide: Finding out E-Mail Address Used for Submission Notifications.

    Note that changing your account email address doesn't change anything on your form recipient settings. You'll have to go through each form and manually change it by following the guide above.

    Thanks