What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why Are Submissions Going To The Wrong Email?

    Asked by deannestephens on December 28, 2013 at 01:26 PM

    I have changed the submission email address and they are still going to the wrong email?


  • Profile Image
    JotForm Support

    Answered by Welvin on December 28, 2013 at 03:18 PM


    Please make sure that you save the form recipient settings. I'd suggest checking this guide: Finding out E-Mail Address Used for Submission Notifications.

    Note that changing your account email address doesn't change anything on your form recipient settings. You'll have to go through each form and manually change it by following the guide above.