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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions - Can we get an email notice of Incomplete payments

    Asked by lebaus on December 29, 2013 at 12:30 PM

    My guests are submitting the forms, however, the fact that more than 1/2 the time the form is not working, When the submission does go through, the guest does not get a notice and neither do I (if it's in the "incomplete" area).

    I have had guests fill out the form and try to pay upwards of 5 times b/c they were not sure if it went through (1/2 the time it doesn't).

    When I do check into submissions, I do not see it, then I go into INCOMPLETE PAYMENTS and there are 3-6 submissions that I have not been notified about.


    REQUEST: Please set up a NOTIFICATION EMAIL when a payment is INCOMPLETE. 

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    JotForm Support

    Answered by jonathan on December 29, 2013 at 12:59 PM


    The capability to recevied E-mail notifications for Incomplete Payment submissions was already an available feature.

    Please follow this steps on how to enable this

    1. Right click on the Payment Tool

    2. Click Properties

    3. Find "Pending Payment Email" and set to "Yes"

    Hope this help. Inform us if you need further assistance.