How do I withdraw the donations?

  • aisdparentsunite
    Asked on May 14, 2021 at 4:25 PM

    How do I withdraw the donations?

  • Mike_G JotForm Support
    Replied on May 14, 2021 at 8:36 PM

    We would like to apologize for any inconvenience. However, I'm not sure I'm clearly understanding your concern. May we ask that you provide us with more details about your requirements, please?

    We will wait for your response.

  • aisdparentsunite
    Replied on May 14, 2021 at 11:55 PM
    I set up a jotform. People have tried to donate and they can’t enter a credit card number. What is going on?
    And once I’m done collecting, how do I withdraw it? I don’t have paypal and don’t want it.
    Thanks.
    ...
  • Billy JotForm Support
    Replied on May 15, 2021 at 6:38 AM

    Hi there,

    The form hasn't been completely set up yet. Kindly follow the guide below to finish setting it up:

    1. Remove PayPal integration first. Tap the PAYMENTS tab -> Locate PayPal Business -> Click the 3 dots and click on Switch to another payment gateway
    2. Choose your preferred method on where the donations will be sent
    3. Once finished setting it up, you can remove PayPal as an option to the form. See the screencast below
      1621075025 609fa451e09d6  Screenshot 10

    When someone sends you a donation, it will go straight to the payment method you chose to use.

    Let us know if you need further assistance.

  • aisdparentsunite
    Replied on May 15, 2021 at 9:33 AM
    There is no payments tab.
    Do I have to link a bank account?
    ...
  • Billy JotForm Support
    Replied on May 15, 2021 at 10:57 AM

    There is. It's inside the Form Elements located in the upper left corner of the form builder. See screenshot below:

    1621090630 609fe14649be9  Screenshot 10

    And yes, you need to link your account.