The form is not allowing registrants to enter their credit card information.

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    Brenda Allen 
    Asked on May 14, 2021 at 04:38 PM

    the form is not allowing registrants to enter their credit card information. i went to the form and tried it as well and it did not work for me. i am set up with payment service.


    please assist

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    Jed_C
    Answered on May 14, 2021 at 08:41 PM

    Upon checking, your Stripe payment field is not yet connected. Please try integrating it and test your form again.

    1621039271_609f18a7b23e6_The Easiest Onl

    Guide: https://www.jotform.com/help/190-how-to-integrate-stripe-with-your-form

    Let us know if you have any questions or if you need further assistance.

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    myforextraining365
    Answered on May 14, 2021 at 11:11 PM
    Ok I figured that out and the next issue is this:
    my registrants were able to fill out the form but when they submit it changes all their information to garble

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    Jed_C
    Answered on May 15, 2021 at 04:57 AM

    I'll address your other question on a separate ticket link https://www.jotform.com/answers/3099994 shortly.