The form is not allowing registrants to enter their credit card information.

  • Brenda Allen
    Asked on May 14, 2021 at 4:38 PM

    the form is not allowing registrants to enter their credit card information. i went to the form and tried it as well and it did not work for me. i am set up with payment service.


    please assist

    Jotform Thread 3099356 Screenshot
  • Jed_C
    Replied on May 14, 2021 at 8:41 PM

    Upon checking, your Stripe payment field is not yet connected. Please try integrating it and test your form again.

    1621039271 609f18a7b23e6 The Easiest Onl Screenshot 10

    Guide: https://www.jotform.com/help/190-how-to-integrate-stripe-with-your-form

    Let us know if you have any questions or if you need further assistance.

  • myforextraining365
    Replied on May 14, 2021 at 11:11 PM
    Ok I figured that out and the next issue is this:
    my registrants were able to fill out the form but when they submit it changes all their information to garble

    Sent from my iPhone
    ...
  • Jed_C
    Replied on May 15, 2021 at 4:57 AM

    I'll address your other question on a separate ticket link https://www.jotform.com/answers/3099994 shortly.