What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my membership just expired in December and your site will not allow me to log on and pay for next year..keeps saying 404 can't find me.....

    Asked by Lori Morris on December 29, 2013 at 01:16 PM
    next site find and
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    JotForm Support Manager

    Answered by Jeanette on December 29, 2013 at 01:36 PM

    We are very sorry about the inconvenience. I did a search based on your email address, but I could not find anything. Do you have a form currently embedded or published somewhere in a webpage? Please share the web link so we can further search and assist you

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    JotForm Support Manager

    Answered by Jeanette on December 29, 2013 at 01:36 PM

    You can also provide to us your JotForm username if you know which is this

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    Answered by Lori Morris on December 29, 2013 at 04:32 PM
    I don't know my username..my name is Dr. Lori Morris us26252 is my
    #...address is 909 state route 299,Gardiner,NY,USA The listing was
    near Woodstock,NY I have been a member for 2 years..My notice just said
    my membership would end in December 2013...you must be able to find
    me...thanks, Lori
    ...
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    JotForm Support Manager

    Answered by Jeanette on December 29, 2013 at 04:48 PM

    Can you please send me any reference/subscription/account number that you might see on that notice?

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    Answered by Lori Morris on December 29, 2013 at 05:01 PM
    The only # on it is US26252
    ...
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    JotForm Support Manager

    Answered by Jeanette on December 29, 2013 at 05:16 PM

    I am very sorry, but I cannot find anything with such number. Do you have a form which you might have embedded  into a web page?