I deleted my cookies and I didn't had a account..

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    Asked on December 29, 2013 at 04:19 PM

    I deleted my cookies and I didn't had a account, I tought I had one.

    Is it possible to edit my forms anyway?

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    Answered on December 29, 2013 at 04:50 PM

    Yes, simple re-login to your account Diina  and you'll see all of your forms, if you do not remember your password, simply click on forgot password and an email with reset instruction will be sent to your email address Di*****xo@gmail.com

    Kind regards

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    Answered on December 29, 2013 at 10:05 PM

    Thank you but you didn't understand me.

    I created forms when I wasn't logged in.. can I get them back anyhow?

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    Answered on December 30, 2013 at 01:11 AM

    Hello Diina,

    Let me explain, Jotforms are worked on cookie control. Jotforms do not need any registrations, whenever you started using a username and password a thread will be created for you in the Jotforms server. Each time the local cookie session is going to interact with the thread on the server. 

    If you cleared the cookies, no need to worry, you can still re-establish the connection by simply following the below steps.

    Step 1: Click on 'Login' from the menu bar.

    Step 2: Enter your User Name and Password.

    Thats it!! it will re-establish the connection between your computer and the thread on the server.

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    Answered on December 30, 2013 at 02:36 AM

    Hello Diina,

    Thank you for your explanation.

    The forms created when you are not logged into your account are usually kept in a guest account, I have checked with your IP and can see that you have a guest account "guest_33455724329054" with forms on it. The account is registered to the email ID "K***@diina.net"

    Please confirm that these are the forms that you were reffering to so that we can assist you move the forms to your registered account.


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    Answered on December 30, 2013 at 10:59 AM

    Aww thank you so much!

    I'm happy to hear this.

    Yes, that are my forms.

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    Answered on December 30, 2013 at 11:20 AM

    Thanks for the confirmation.

    As per your request, all the forms that was created in the Guest account has been moved to the account Diina, so, relogin to your Jotform account and then go to the MY FORMS page and your forms must be there.

    Please inform us if you need further assistance with this or kindly open a new thread to post unrelated inquiries.