ESQUECI MINHA SENHA

  • Beatriz
    Asked on May 15, 2021 at 6:56 AM
  • Alexander_G
    Replied on May 15, 2021 at 10:15 AM

    Dear Beatriz,

    I am glad to help you today!


    You can reset your password using this guide: 👉How to reset JotForm account password

    If the issue still bothering you - feel free to contact us.


    Cheers,

    Alex

  • Beatriz
    Replied on May 15, 2021 at 10:21 AM
    Good Morning.
    The email doesn't reach my account.


  • Billy JotForm Support
    Replied on May 15, 2021 at 11:59 AM

    Hello,

    I've checked our system and it shows that the reset password email was successfully sent and that your email address is not on our bounce list. Kindly check your spam folder as well.

    Let us know how it goes.

  • Beatriz
    Replied on May 15, 2021 at 1:59 PM

    Good afternoon.

    However, no e-mail arrived here for me. I've been trying to reset the password since 05/14.

  • Kat JotForm Support
    Replied on May 15, 2021 at 3:12 PM

    Hi again,

    Happy to help!

    Have you had a chance to review your Spam/Junk folders for the email?

    I am only able to see a Guest Account associated with your email: could you please set up a Free Account at www.jotform.com/signup and set the password then?

    Thank you!