Users are able to submit without making a payment.

Hi there,

Thanks for reaching out to us!

If you're asking how come respondents were able to submit without making a payment, the answer is that it's because the payment field is not set to be required. This means if they don't select any products, they will be able to submit with no problem.

So, please follow the screenshot below on how to require the payment field.

Related guide: How-to-set-a-field-as-required-or-non-required

I hope I have been of any help.

Should you have any further inquiries, we will be more than happy to help.