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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission database

    Asked by mcaprez on December 29, 2013 at 08:58 PM

    i've asked several times to get a file of all the submissions we received (your own records indicate we have more than 700), but when i export to excel, the excel files comes up empty. you've responded to let me know that you've received my question, that you're working on it and that you see the error and are going to fix it. trouble is...i haven't heard boo in the last couple weeks and i need to respond to those who have submitted forms to us. please let me know where this issue stands currently and when you're expecting to be able to give me an excel file of all our submittal data. thanks!

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    JotForm Support

    Answered by TitusN on December 30, 2013 at 12:57 AM


    We apologize for the continued inconvenience. The issue has been escalated to development for deliberation.

    Unfortunately, we cannot offer a time frame towards a fix, but we can assure you that the issue is treated with urgency.

    I have tracked all your support requests related to this issue and consolidated them with development so as to accelerate the timeframe of response.

    We thank you for your patience, and apologize for the wait as your issue is being deliberated. 

    We will notify you once progress has been achieved on the threads submitted ealier: