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  • Profile Image

    YouTube videos from widget not appearing in browser

    Asked by brookspipher on December 30, 2013 at 11:31 AM

    Hello, 

    My form has a few YouTube videos embedded from the YouTube widget that are not appearing on Chrome browser. In their place is blank space. They seem however to work fine on Safari. 

    Any ideas?

    Thanks!

    Page URL:
    http://form.jotform.co/form/33633992009862

    Screenshot
    Youtube blank space thanks hello chrome
  • Profile Image

    Answered by EliezerN on December 30, 2013 at 12:18 PM

    I checked your form using chrome browser, but I was not able to reproduce the issue from my side, the youtube videos are shown with no problems:

    So, in order to resolve this issue please clear your browser caches, that may help. Here is how to clear your browser caches: http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue still persists, do not hesitate to contact us.

    Thanks

  • Profile Image

    Answered by brookspipher on December 30, 2013 at 12:49 PM

    Hmmm. Seems to be working for me now too. Maybe they take a little while to "kick in." 

    Thanks for your help!