PROBLEM: merchant configuration.

  • Profile Image
    lizabarrett
    Asked on December 30, 2013 at 11:38 AM

    i'm selling gift cards online.

    the paypal is working for people but not the credit card option. this is the message

    This transaction cannot be processed due to an invalid merchant configuration.

    Details: Transact: TIMESTAMP=2013%2d12%2d30T16%3a34%3a53Z&CORRELATIONID=2ffcc1cbd23ee&ACK=Failure&VERSION=54%2e0&BUILD=8943548&L_ERRORCODE0=10501&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT=15%2e00&CURRENCYCODE=USD

     

    can you please help me!

  • Profile Image
    KadeJM
    Answered on December 30, 2013 at 01:08 PM

    This is actually an known common problem because of an Invalid Configuration being used for your PayPal Payment Integration between it and your physical PayPal Account. Have you accepted PayPal's Billing Agreement and any other PayPal ToS? You may want to check this now if not.

    You can refer to PayPal's Error Code List for a better understanding as to the exact error and as to a reason of why.

     

    As the Error States:

     Transact: TIMESTAMP=2013%2d12%2d30T16%3a34%3a53Z&CORRELATIONID=2ffcc1cbd23ee&ACK=

    Failure&VERSION=54%2e0&BUILD=8943548&L_ERRORCODE0=10501&L_SHORTMESSAGE0=

    Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed

    %20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT

    =15%2e00&CURRENCYCODE=USD