What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Premium Account?

    Asked by RaveNCem on June 22, 2011 at 04:48 AM

    I bought  premium account for once for my jotform form. I will use it for abuot 3 months. so will my premium account continue 3 months or do i have to buy premium account every month.Because i don't need avaliable space over 10 gb and my total submissions isn't over 1000. Thanks...

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    Answered by allanftd on June 22, 2011 at 06:05 AM

    Hi RaveNCem,

    If you submitted your payment recently, this will be credited for your first month if you chose the monthly recurring subscription of JotForm Premium. You will be charged $9.95 per month until you cancel it. Therefore, if you only need a premium account for 3 months, you must manually cancel your account after 3 months in order to avoid getting billed again beyond the 3rd month.

    Please let us know if you have any other questions. Thank you for using JotForm!

    JOTFORM SUPPORT

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    JotForm Support

    Answered by NeilVicente on June 22, 2011 at 06:10 AM

    Hi,

    A premium subscription has a limit of 1000 monthly submissions. It means that the 1000 submissions is good only for 1 month, whether consumed or not. To enjoy another 1000 submissions for the next month, you would have to continue your subscription and pay your monthly dues. If you cancel your subscription, your account reverts back to free status. Unused submissions cannot be carried over to the succeeding months.

    Hope I was able to shed some light into your question. Feel free to ask around the forum if you have other questions in mind.


    Neil