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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug in phone number field

    Asked by fhratampere on December 30, 2013 at 03:04 PM

    Hi,

    there seems to be a bug in phone number field.

    I don´t want to use mask value at all, but it comes again visibible without touching that field.

    Br, Ola

     

    phone number all
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    JotForm Support

    Answered by Mike_T on December 30, 2013 at 04:25 PM

    Thank you for contacting us.

    Can you please provide us with link to the form in question? Also, what device do you use for testing?

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    Answered by fhratampere on December 31, 2013 at 03:48 AM
    Hi,
    here is URL:
    http://form.jotformpro.com/form/3363546148095930.12.2013 23:25, JotForm
    Support Forum kirjoitti:
    ...
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    Answered by fhratampere on December 31, 2013 at 03:49 AM
    Hi, here is URL:
    http://form.jotformpro.com/form/33635461480959
    and I tested this with WIN 7 and Mozilla and Chrome.
    30.12.2013 23:25, JotForm Support Forum kirjoitti:
    ...
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    JotForm Support

    Answered by abajan on December 31, 2013 at 04:37 AM

    @fhratampere

    Are you currently able to view any of your forms at their URL or are you getting an error? I'm getting the following error on my end with all of your forms:

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    Answered by fhratampere on December 31, 2013 at 05:28 AM

    Hi,

    I don´t know why there was error this morning. Now it seems to work.

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    JotForm Support

    Answered by abajan on December 31, 2013 at 05:41 AM

    @fhratampere

    Just to be clear, you're referring to the error in my screenshot, right? What about the inability to disable the mask feature in the phone field? I checked your forms and they all still have the mask in place. However, upon cloning one of your forms (http://form.jotformpro.com/form/33635461480959) I was able to turn off the mask.

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    Answered by fhratampere on December 31, 2013 at 08:50 AM

    Hi,

    the mask is again there in your from too. I have removed mask several times, but it comes again visible automatically.

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    Answered by on December 31, 2013 at 09:09 AM

    @fhratampere

    http://form.jotformpro.com/form/33635461480959 is actually your form, not mine. Sorry about the confusion. My form's URL is http://www.jotformpro.com/form/33642237237958.

    I don't know what was causing the problem but I have removed the mask from your form's phone field. Are there any other forms in which you wish to disable the mask feature?

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    Answered by fhratampere on January 02, 2014 at 02:28 PM

    Hi, I removed phone numer field, if using no mask, it makes two fields. So I decided to use normal textfield instead.

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    JotForm Support

    Answered by Mike_T on January 02, 2014 at 03:03 PM

    Thank you for your update. Please feel free to contact us if you notice any other issues. We will be happy to help.