What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to redirect to thank you pages if PayPal just closed

    Asked by SWANROSE on June 24, 2010 at 01:31 AM
    I have set up thank page urls and these work fine if the buyer clicks on RETURN TO SITE in Paypal. However if they just close down then they don't get re-directed. I looked in the Paypal Merchant account for 'saved buttons' where it is also possible to specify a return url. However the buttons on my JotForm created forms don't appear. This is the page where my forms are: http://www.lancshumanism.org.uk/join.html There are two forms there: one is a DONATE the other is a dropdown single item multiple choice. Neither appear as 'saved buttons' in PayPal.Hope you can help. cheers david
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    JotForm Founder

    Answered by aytekin on June 24, 2010 at 07:56 AM
    We already use the return URL and that sets the "Return to Site" link on the Paypal site. So, if you set a Thank You URL for your form, the user will be redirected to that page after completing the payment and clicking to Return to Site link.

    Unfortunately, there is nothing we can do about people who close the browser.
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    Answered by SWANROSE on June 24, 2010 at 09:35 AM
    Thanks for that - I guessed that might be the reply. However, have you any ideas why the buttons created in JotForm don't show up within PayPal's "My Saved Buttons"?
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    JotForm Founder

    Answered by aytekin on June 24, 2010 at 10:00 AM
    I don't think you can add a JotForm form or button to "My Saved Buttons" page.
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    Answered by SWANROSE on June 25, 2010 at 02:28 AM
    Just checked on my own Paypal site and I can see all the buttons from my JotForm forms . I can send you a screen grab if you let me know how to send it to you (can't seem to attach to this forum post)
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    JotForm Founder

    Answered by aytekin on June 28, 2010 at 10:11 AM
    Please send it to jotform at jotform.com. Thanks.