What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade Back to free account

    Asked by undergroundmedia on June 22, 2011 at 06:17 AM

    I am trying to downgrade my account back to the Free version as i am not using this as much as first thought, how do i do this as it is not clear on the site?

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    Answered by allanftd on June 22, 2011 at 06:29 AM

    Hi undergroundmedia,

    Since you are subscribed using PayPal, please follow the steps below to cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.

    JOTFORM SUPPORT