Downgrade Back to free account

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    Asked on June 22, 2011 at 06:17 AM

    I am trying to downgrade my account back to the Free version as i am not using this as much as first thought, how do i do this as it is not clear on the site?

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    Answered on June 22, 2011 at 06:29 AM

    Hi undergroundmedia,

    Since you are subscribed using PayPal, please follow the steps below to cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.