Approval Workflow Email: No option to hide empty fields

  • cookingwithtony
    Asked on May 18, 2021 at 11:56 AM

    Is there any way to hide empty form fields in the email notifications in a Approval Workflow?

    Jotform Thread 3105399 Screenshot
  • FrodeF
    Replied on May 18, 2021 at 2:52 PM

    Hi,

    Yes, you can hide empty form fields in email notifications.

    There is a guide for this.

    In short, you need to go to SETTINGS, then EMAILS, and for NOTIFICATIONS click on the pencil icon.

    1621364132 60a40da4e6ada 2020 12 26 043 Screenshot 10

    Click on the tab ADVANCED and scroll down to Hide Empty Fields.

    1621364306 60a40e523d906 2020 12 26 044 Screenshot 21

    NOTE: Be aware that for this feature to work, you should use the default data table in your email notification and autoresponder email. You can add texts and new rows, but do not change the questions labels and field tags.

    Send a reply if any problems.

    Thanks

  • cookingwithtony
    Replied on May 18, 2021 at 4:30 PM

    Does this work in an approval workflow that just got released? I don't see that as an option.

  • FrodeF
    Replied on May 18, 2021 at 6:22 PM

    Oh, sorry, you're right, I do not see any such option either for the reply on an approval in an approval workflow.

  • John Support Team Lead
    Replied on May 18, 2021 at 9:46 PM

    I was able to replicate the issue:

    1621388670 60a46d7e5b6a4  Screenshot 10

    And there's no option in the Approval Workflow email template's settings to hide empty fields.

    I am sending this to our developers for further investigation. You will be notified here as soon as an update is provided.

  • Servet Product Manager
    Replied on June 18, 2021 at 9:12 AM

    Hi cookingwithtony,

    We implemented the option to 'Hide Blank Fields in Email'. Now you can enable this option and only the filled fields will be shown in the form emailed.

    MQ r1O3eySi4tvYc4HUcJai8 QlacOGFXAcYP Ds Screenshot 10


    If you experience any problems or have any questions about it, please get in touch with us.

  • cookingwithtony
    Replied on June 18, 2021 at 9:22 AM

    You guys are the best, thank you 🙏