What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The form I created on Jotform is not showing on my site - an error code is showing insteadAsked by theemeadelis on December 31, 2013 at 03:46 AM
I have built a form using your site, and used the source code provided within my HTML code. This was working fine until this morning, when now insted of showing the form on my site, it now shows the following error message:
../../js/builder/question_definitions.js:237: TypeError: Cannot call method 'cleanLabel' of undefined label = window._htmlSanitizer.cleanLabel(label); //escape for xss ^ TypeError: Cannot call method 'cleanLabel' of undefined at Object.BuildSource.subLabel (../../js/builder/question_definitions.js:237:35) at Object.BuildSource.createInputHTML (../../js/builder/question_definitions.js:1074:23) at Object.BuildSource.createHTMLCode (../../js/builder/build_source.js:1644:30) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:937:27) at Object.BuildSource.getCode (../../js/builder/build_source.js:738:36) at v8_build_source.js:61:30
I have made no alterations to the HTML code or the forms source code inserted in the HTML, so I am unsure why the form is suddenly not showing on my site. I have provided a screen shot of the error message showing on the site. The source code is embedded in my HTML as follows:
Please could you advise?
JotForm site source label message jsform
Our apologies. This issue is now fixed.
It was due to the updates made recently and it's now resolved.