What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms aren't working anymore

    Asked by breeze22 on December 31, 2013 at 04:57 AM

    My forms aren't working either:


    ../../js/builder/question_definitions.js:254: TypeError: Cannot call method 'replace' of undefined return str.replace(/<\w+(\s+("[^"]*"|'[^']*'|[^>])+)?>|<\/\w+>/gi, ''); ^ TypeError: Cannot call method 'replace' of undefined at Object.BuildSource.escapeTags (../../js/builder/question_definitions.js:254:16) at Object.BuildSource.subLabel (../../js/builder/question_definitions.js:237:18) at Object.BuildSource.createInputHTML (../../js/builder/question_definitions.js:1110:26) at Object.BuildSource.createHTMLCode (../../js/builder/build_source.js:1644:30) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:937:27) at Object.BuildSource.getCode (../../js/builder/build_source.js:738:36) at v8_build_source.js:61:30


    same error as other users already reported :(

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    JotForm Support

    Answered by ashwin_d on December 31, 2013 at 06:12 AM

    Hello breeze22,

    I'm sorry for the trouble caused to you.

    That was because of the a recent update made to our system. Our backend team have already resolved this issue and your form is working fine now.

    Thank you!