What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The jotform is not displaying on iphone 5

    Asked by SiliconOverdrive on December 31, 2013 at 05:12 AM

    The page is only showing page background, no form elements.

    Page URL:
    http://easytherm.co.uk/#signUp

    Screenshot
    JotForm elements
  • Profile Image

    Answered by EliezerN on December 31, 2013 at 12:22 PM

    After testing your form in an iPhone 5 emulator, I found that the form is not showing, however, I can still enter answers in the fields of the form:

    The standalone version of the form works fine too, even when it is a bit cut off:

    So, it is possble that some other element is overriding your form but it still allow to type in the fields somehow. So, in order to resolve this issue, please make sure to inject this code to your form:

    @media only screen and (max-device-width: 550px){

    .form-all

    {

    z-index:2 !important;

    }

    }

    Here is how to inject CSS codes to forms: How to inject Custom CSS codes.

    Please inform us if you need further assistance.

    Thanks

  • Profile Image

    Answered by SiliconOverdrive on January 02, 2014 at 10:47 AM
    Hi there,
    Thanks for the reply.
    I have added the CSS, but there is still a problem with iOS.
    The form does not show on page load. Interestingly, I just noticed that the form renders once I touch an area of the page where a form field sits.
    As well as this we also have a width rendering issue on iOS.
    Please advise.
    Regards,
    Gareth
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 02, 2014 at 11:33 AM

    @Gareth

    Have you tried to embed your form using iframe embed code? This might fixed the form not loading issue. Please give it a try and let us know here if the issue persists. Thanks!