What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why had my forms disappeared?

    Asked by irungu on December 31, 2013 at 05:12 AM


    I like Jot form but today I visited my site and found my forms had disappered and only saw the code pasted below. Why did this happen? The problem has been rectified but I would like to know why it happened so that it does not happen again.

    ../../js/builder/question_definitions.js:253: TypeError: Cannot use 'in' operator to search for 'replace' in First Name if("replace" in str){ ^ TypeError: Cannot use 'in' operator to search for 'replace' in First Name at Object.BuildSource.escapeTags (../../js/builder/question_definitions.js:253:21) at Object.BuildSource.subLabel (../../js/builder/question_definitions.js:235:23) at Object.BuildSource.createInputHTML (../../js/builder/question_definitions.js:1658:26) at Object.BuildSource.createHTMLCode (../../js/builder/build_source.js:1644:30) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:937:27) at Object.BuildSource.getCode (../../js/builder/build_source.js:738:36) at v8_build_source.js:61:30

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    Answered by EliezerN on December 31, 2013 at 10:04 AM

    We apologize for the inconveniences this may have caused.

    It is probably  it was due to some temporary glitch in our servers and you opened the form at the moment. Now, it is good to know that it is working fine now. So, if the issue still persists, do not hesitate to contact us.