What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancelled Premium Account Day Following Charge - request refund

    Asked by Seth on December 31, 2013 at 07:43 AM

    To whom it may concern, 

    I have accdidently allowed my JotForm account to renew for an additional year (charge dropped yesterday), however I'm only in need of a free account this year. I found this support thread and followed the instructions, however I want to confirm there is nothing else I need to do in order to recieve the refund. 

    http://www.jotform.com/answers/210869-Downgrade-account-to-free-and-receive-a-refund

    Thanks (and happy new year), 

    Seth

    charge cancelled JotForm confirm www
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    JotForm Support Manager

    Answered by Jeanette on December 31, 2013 at 12:06 PM

    There is nothing else to do. The account was never downgraded due to a bug, but it's now set to free

    Cheers!

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    Answered by sklapman on January 04, 2014 at 09:53 AM

    Jeanette, I'm still seeing the charge. As this is within 30 days, shouldn't I get a refund?

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    JotForm Support

    Answered by Welvin on January 04, 2014 at 02:54 PM

    Payment refunded. Expect the refund returned to your card within 4-10 business days. Thanks