- SethAsked on December 31, 2013 at 07:43 AM
To whom it may concern,
I have accdidently allowed my JotForm account to renew for an additional year (charge dropped yesterday), however I'm only in need of a free account this year. I found this support thread and followed the instructions, however I want to confirm there is nothing else I need to do in order to recieve the refund.
Thanks (and happy new year),
- JotForm Support ManagerJeanetteAnswered on December 31, 2013 at 12:06 PM
There is nothing else to do. The account was never downgraded due to a bug, but it's now set to free
- sklapmanAnswered on January 04, 2014 at 09:53 AM
Jeanette, I'm still seeing the charge. As this is within 30 days, shouldn't I get a refund?
- JotForm SupportWelvinAnswered on January 04, 2014 at 02:54 PM
Payment refunded. Expect the refund returned to your card within 4-10 business days. Thanks