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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Are you all having server issues?

    Asked by floors on June 22, 2011 at 09:58 AM

    Unfortunately, it looks like you all are having server issues.  I am receiving reports that our web form is taking a long time to show a successful transmission.  We have a really simple web form.

     

    Please advise.  Here is our form...

    http://form.jotform.com/form/11010925280

     

    Sincerely,

    Don Stormo

    Page URL:
    http://www.scfloors.com/greenville_spartanburg_sc_south_carolina_floor<br/>s_and_flooring_wood_vinyl_hardwood_tile_laminate_rugs_carpet_outdoors_<br/>stone_pave

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    JotForm Support

    Answered by NeilVicente on June 24, 2011 at 05:54 AM

    Hi Don,

    After testing your form for a couple of times, I still wasn't able to replicate the situation you described. It never fails to submit everytime. However, I noticed something that might be mistaken as "taking a long time to show a successful submission".

    Your form's Thank You message text is in white against white background making it appear like a blank page which probably causes the confusion that the page is still loading.

    Highlighting the page reveals the text in white:

    Please change it immediately in the Thank You message options. Go to Setup & Embed > Thank You > Thank You Message. Modify it so that the message text becomes visible.

    If you have other questions in mind or if you need assistance with other things that are Jotform related, please let us know.


    Neil