Are you all having server issues?

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    Asked on June 22, 2011 at 09:58 AM

    Unfortunately, it looks like you all are having server issues.  I am receiving reports that our web form is taking a long time to show a successful transmission.  We have a really simple web form.


    Please advise.  Here is our form...



    Don Stormo

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    Answered on June 24, 2011 at 05:54 AM

    Hi Don,

    After testing your form for a couple of times, I still wasn't able to replicate the situation you described. It never fails to submit everytime. However, I noticed something that might be mistaken as "taking a long time to show a successful submission".

    Your form's Thank You message text is in white against white background making it appear like a blank page which probably causes the confusion that the page is still loading.

    Highlighting the page reveals the text in white:

    Please change it immediately in the Thank You message options. Go to Setup & Embed > Thank You > Thank You Message. Modify it so that the message text becomes visible.

    If you have other questions in mind or if you need assistance with other things that are Jotform related, please let us know.