What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a registration form on my site that is not working & Payment option is not working as well

    Asked by BVTours on December 31, 2013 at 10:44 AM

    It is saying "There is a error on the form. Please fix before continuing".  No error is ont the form.  I've also inlcuded a payment option that is not linking to my paypal

    Page URL:
    https://secure.jotformpro.com/form/32716224528958

    registration form site payment option
  • Profile Image

    Answered by EliezerN on December 31, 2013 at 02:11 PM

    I tested the standalone of your form and I was able to send a submission with no issues. So, it could be an issue related to script conflict between your form and your site where it is embeded. So, in order to resolve that issue you need to reembed your form using the iframe code. Here is how to get the Iframe code: Getting the form iframe code

    Now, I was not able to find the payment option you mentioned, is it in the form you shared in your message? It could that it is not working due the same case, script conflict. So, please reembed your form and let us know if the issue still persists.

    Thanks