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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot login to my account

    Asked by Alexandre on December 31, 2013 at 11:48 AM


    My login datas are not working.

    And when i try "reset" it, it display that there is not user with my email...


  • Profile Image

    Answered by EliezerN on December 31, 2013 at 03:07 PM

    Please make sure that you are using the correct login information to access to your account. I found you have a Premium account, it is sajconsulting and the email associated to it is alt**aj@gmail.com.

    I requested a password reset using the email alt**aj@gmail.com and it was sent with no issues. So, please make sure to check your inbox, it should be there, but if not, please check your spam folder, it could have gotten there.

    Kindly inform us if you need further assistance with this.