When I create an approval flow, I am generating the email for approval.

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    Richard Cooney
    Asked on May 19, 2021 at 10:49 AM

    When I create an approval flow, I am generating the email for approval. I then click on approve and the web page opens up with a flashing email icon. I check the tables and the approval status is In Progress. I am not sure why the approval is not changing to approved. Any suggestions?

    Thank You

    Richard



    This is a re-post of a comment on How to Set up a Conditional Branch Element with Jotform Approvals

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    Patrick_R
    Answered on May 19, 2021 at 11:50 AM

    Hello Richard; after you click the approval link in your email; in the Inbox page you can review the submission; then you need to scroll down, add in your comments and then click either the approve/deny button (as shown in the screenshot below).

    1621439411_60a533b378502_JotForm Inbox 2

    Please give it a try. Let us know if you come across any issues.

    Thank you!