What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The number of submissions?

    Asked by Nickolsons on December 31, 2013 at 05:18 PM

    I see the different account include different amounts of submission.  How are submissions counted?  When I have people submit a form can I export that information as a cvs file so that I can import it into my regular data base?  I see there are many apps listed most of which I am not famliar with.  I would like to give my clients a tablet with a jotform on it to fill out and the information be stored for me.  What kind of app would I use for this?  Also I have many more questions that would be great to ask over the phone.  Do you offer phone support or just email?

    Submissions JotForm email app
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    JotForm Support

    Answered by Welvin on December 31, 2013 at 08:12 PM

    Hi,

    When someone submits to your form, that will be counted as your submission. The limit is the total from all forms you have. Check our pricing page: http://www.jotform.com/pricing

    Yes, exporting CSV is possible. Check this guide: How to create a CSV Report?

    You can select a few from our Apps Section: http://apps.jotform.com/category/data_management. Generally, what is your preferred method of storing data? MySQL Database? If yes, you can export your form submissions as MySQL Format: http://apps.jotform.com/app/mysql_export

    Unfortunately, we do not offer phone support but we'd happy to answers your questions here at the Support Forum. Feel free to post it here. OR, you can contact us via Email at support@jotform.com.

    Thanks

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    Answered by Nickolsons on December 31, 2013 at 10:20 PM

    I think I read that the submissions are monthly totals.  So you get 1000 submissions each month.  Is that correct?

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    JotForm Support

    Answered by Welvin on December 31, 2013 at 10:42 PM

    Yes, that is correct. And submission counter will reset every first day of each month.

    Thanks