What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Delivery Issue

    Asked by Lgoggins on December 31, 2013 at 06:08 PM

    I am having serious problems with your form system sometimes I get 15 responses. I am reaching the limit of 100 and still have not been able to work. 

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    JotForm Support

    Answered by Welvin on December 31, 2013 at 08:44 PM


    We'd suggest to review this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts. This is useful if you are using custom email address for email alerts. Make sure to do our recommendations with whitelisting our IP Address and Domains. We also recommend Mandrill Settings, this is explained from the given guide.

    Let us know if you need further assistance.