What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    printing problems

    Asked by drjarvela on June 22, 2011 at 03:20 PM

    A few days ago I asked about how to print the forms and get the actual completed form, not a print of the screen shot (with only part of the form and the listing of every other form in queue at the bottom of page). I added the "print" button to the bottom of my form, next to the submit button per your advice...but when I click "my forms", choose the correct form, then click "print" icon at top left corner of screen (per your printing video) I am still getting a screen shot. I am part of a medical office and really need to be able to print these forms. Please help, again.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 24, 2011 at 01:05 AM

    Hi,

    I noticed that you are using IE8, a browser with a notorious reputation amongst webmasters and web developers. It might be possible that the script responsible for printing the submission entry isn't being rendered properly by your browser.

    Can you please try another browser, such as Google Chrome or Mozilla Firefox? I have tried printing one of the submission entries in the form you specified in the other support threads you have opened. It was printed perfectly, using Google Chrome on my end.

    Let us know if you still weren't able to print properly using the browsers I have mentioned above.


    Neil