Why are my forms not loading on facebook?

  • Profile Image
    fairefortune
    Asked on January 01, 2014 at 09:39 AM

    forms not loading on facebook using this feature



    This is a re-post of a comment on Adding a Form to Your Facebook Page

  • Profile Image
    KadeJM
    Answered on January 01, 2014 at 10:03 AM

    Can you please tell us which form or forms you are having trouble using on facebook and we will gladly help you from there. We will also need a link to the FB Business Page they are on as well to check it.

  • Profile Image
    fairefortune
    Answered on January 01, 2014 at 10:55 AM

    @KadeJM

    http://www.jotform.com/form/11643205765

    http://jotform.me/form/22972953574466

    www.facebook.com/myfancynamesticker

    thank you!!

  • Profile Image
    Welvin
    Answered on January 01, 2014 at 11:46 AM

    Hi,

    I have no problem viewing the form but I think this is related to how the form is embedded to the app page. Make sure to use the Secure URL. Please follow this guide: Setting Up a Secure or SSL Form. Facebook requires secure content so you must embed your form securely.

    Thanks

  • Profile Image
    fairefortune
    Answered on January 01, 2014 at 12:08 PM

    hi, changing it from http:// to https:// fixed it.

    thanks for all the help!

  • Profile Image
    fairefortune
    Answered on January 12, 2014 at 12:39 AM

    hi, another problem occurred.

    since i changed from http:// to https://

    it takes up my ssl submissions quota, i'm only limited to 10 submissions

     

    how can i set https:// for the forms in the static html embed (so that it displays properly in facebook) but when user submits it's in non https? any workaround for this problem?

  • Profile Image
    Welvin
    Answered on January 12, 2014 at 06:41 AM

    Hi,

    Try iFramehost: Static HTML Tab for Facebook Pages and use your form non-secure URL. See if this works.

    Thanks