What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms not loading on facebook?

    Asked by fairefortune on January 01, 2014 at 09:39 AM

    forms not loading on facebook using this feature



    This is a re-post of a comment on Adding a Form to Your Facebook Page

    add to facebook facebook facebook forms
  • Profile Image
    JotForm Support

    Answered by KadeJM on January 01, 2014 at 10:03 AM

    Can you please tell us which form or forms you are having trouble using on facebook and we will gladly help you from there. We will also need a link to the FB Business Page they are on as well to check it.

  • Profile Image

    Answered by fairefortune on January 01, 2014 at 10:55 AM

    @KadeJM

    http://www.jotform.com/form/11643205765

    http://jotform.me/form/22972953574466

    www.facebook.com/myfancynamesticker

    thank you!!

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    JotForm Support

    Answered by Welvin on January 01, 2014 at 11:46 AM

    Hi,

    I have no problem viewing the form but I think this is related to how the form is embedded to the app page. Make sure to use the Secure URL. Please follow this guide: Setting Up a Secure or SSL Form. Facebook requires secure content so you must embed your form securely.

    Thanks

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    Answered by fairefortune on January 01, 2014 at 12:08 PM

    hi, changing it from http:// to https:// fixed it.

    thanks for all the help!

  • Profile Image

    Answered by fairefortune on January 12, 2014 at 12:39 AM

    hi, another problem occurred.

    since i changed from http:// to https://

    it takes up my ssl submissions quota, i'm only limited to 10 submissions

     

    how can i set https:// for the forms in the static html embed (so that it displays properly in facebook) but when user submits it's in non https? any workaround for this problem?

  • Profile Image
    JotForm Support

    Answered by Welvin on January 12, 2014 at 06:41 AM

    Hi,

    Try iFramehost: Static HTML Tab for Facebook Pages and use your form non-secure URL. See if this works.

    Thanks