Desaparecieron mis formularios?

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    Mercedes
    Asked on June 22, 2011 at 04:03 PM

    Tenia varios formularios ya configurados y listos para usar y desaparecieron. Hace unos dias que no entraba, no se desde cuando desaparecieron pero ultimamente los veia con problemas.

    Gracias.

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    allanftd
    Answered on June 23, 2011 at 03:56 AM

    Hi Mercedes,

    I was able to see your forms in your Trash Folder. Please log in to JotForm and go to My Forms, then click the Trash tab.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Mercedes
    Answered on June 23, 2011 at 10:11 AM

    Gracias por responder. Esos formularios que aparecen en la papelera fueron de ayer, probando si funcionaba la pagina. Los que desaparecieron son como 8 formularios completos ya listos para usar!

    Slds,

    Mercedes

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    allanftd
    Answered on June 23, 2011 at 12:27 PM

    Thanks for clarifying, Mercedes. I shall endorse this issue to our Tier 2 Support to see if we can still retrieve a backup copy of your missing forms. We'll keep you posted for updates and our apologies for the trouble. 

    Thank you for your patience and for using JotForm!

    JOTFORM SUPPORT

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    aytekin
    Answered on June 27, 2011 at 03:40 AM

    What was the form URLs of these missing forms?

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    Mercedes
    Answered on June 27, 2011 at 10:43 AM

    No estaban siendo utilizados en ninguna URL, solo se habian generado para tal fin pero no estaban productivos aun.

    Recupere del historial los links donde se ven y adjunto los nombres de los mismos:

    Solicitud de Permiso de Publicidad
    http://www.jotform.com/?formID=11171040293

    Declaración Jurada de Insdustria y Comercio
    http://www.jotform.com/guest_11095849272/11090101284

    Solicitud de Licencia de Actividades Económicas
    http://www.jotform.com/?formID=11175442258
     
    Adhesión nuevos comercios
    http://www.jotform.com/form/11325106273

    Planilla de Alta Comercio
    http://www.jotform.com/guest_11095849272/11291052264

    Slds, Mercedes

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    liyam
    Answered on June 28, 2011 at 07:27 AM

    Hello Mercedes,

    These forms were created using guest accounts.

    You will need to use the browser where you have created these forms so that you can access jotofm using the guest account.  If you can no longer get to the account, the only way you can retrieve them is by cloning these forms.

    You can refer to this link for tutorial on how to clone forms: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    If you have other questions or concerns, please do let us know.

    Thanks,

    liyam