What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Desaparecieron mis formularios?

    Asked by Mercedes on June 22, 2011 at 04:03 PM

    Tenia varios formularios ya configurados y listos para usar y desaparecieron. Hace unos dias que no entraba, no se desde cuando desaparecieron pero ultimamente los veia con problemas.


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    Answered by allanftd on June 23, 2011 at 03:56 AM

    Hi Mercedes,

    I was able to see your forms in your Trash Folder. Please log in to JotForm and go to My Forms, then click the Trash tab.

    Please let us know if you need further assistance. Thank you for using JotForm!


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    Answered by Mercedes on June 23, 2011 at 10:11 AM

    Gracias por responder. Esos formularios que aparecen en la papelera fueron de ayer, probando si funcionaba la pagina. Los que desaparecieron son como 8 formularios completos ya listos para usar!



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    Answered by allanftd on June 23, 2011 at 12:27 PM

    Thanks for clarifying, Mercedes. I shall endorse this issue to our Tier 2 Support to see if we can still retrieve a backup copy of your missing forms. We'll keep you posted for updates and our apologies for the trouble. 

    Thank you for your patience and for using JotForm!


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    JotForm Founder

    Answered by aytekin on June 27, 2011 at 03:40 AM

    What was the form URLs of these missing forms?

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    Answered by Mercedes on June 27, 2011 at 10:43 AM

    No estaban siendo utilizados en ninguna URL, solo se habian generado para tal fin pero no estaban productivos aun.

    Recupere del historial los links donde se ven y adjunto los nombres de los mismos:

    Solicitud de Permiso de Publicidad

    Declaración Jurada de Insdustria y Comercio

    Solicitud de Licencia de Actividades Económicas
    Adhesión nuevos comercios

    Planilla de Alta Comercio

    Slds, Mercedes

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    JotForm Support

    Answered by liyam on June 28, 2011 at 07:27 AM

    Hello Mercedes,

    These forms were created using guest accounts.

    You will need to use the browser where you have created these forms so that you can access jotofm using the guest account.  If you can no longer get to the account, the only way you can retrieve them is by cloning these forms.

    You can refer to this link for tutorial on how to clone forms: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    If you have other questions or concerns, please do let us know.