Sub accounts... trying to get a form notification to a sub email address

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    Asked on January 01, 2014 at 10:08 AM

    I create a form and want to get an alert in a sub account email.  Not happening.  I fill in sender and recipient and send test and don't get notice.  For is Title Me (so far) and want alert to go to





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    Answered on January 01, 2014 at 10:29 AM

    Hi Lisa,

    Here's how you can add multiple recipient into a form: Send Form Emails to Multiple Recipients. If you'd like to know if the other recipient aside from your own primary email address receives the email alerts, you have to preview the form and test it live. Don't test it using Test Email button from the email wizard.

    We also recommend checking this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    Let us know here if you need further assistance.