What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Just Disappeared from Jot and my website

    Asked by tvguy on June 22, 2011 at 06:41 PM

    Hi There,

     

    My form just disappearded... What happened to it?   I logged into the Jot site and it is as if there was never any form at all. How can I get this back?

    PLEASE ADVISE

    <script src="//form.jotform.com/jsform/11405245231"></script>

    http://jcprod.com/Welcome.html

    Page URL:
    http://jcprod.com/Welcome.html

    Screenshot
  • Profile Image

    Answered by allanftd on June 22, 2011 at 10:57 PM

    Hi tvguy,

    I went to our member database to check yoru account and I was able to find your form "Shoot Information" but with no content. Could it be that the form was not saved properly if it was edited recently?

    So far only you have reported such incident but we are monitoring other users who might have experienced the same issue also. It will make our investigation easier if we can collate more information from many users and determine the common factor among them. 

    For now, kindly recreate the form if possible. We apologize for any inconvenience.

    Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    JotForm Support

    Answered by liyam on June 22, 2011 at 11:16 PM

    Hello tvguy,

    I noticed that there were also three submissions and I could also not view those submissions.

    I will submit a ticket to our developers and let them take a look at your issue.  I only won't be able to provide you a specific date/time on when will this be fixed. 

    Thank you for your patience.

    -Liyam

  • Profile Image
    JotForm Support

    Answered by liyam on June 24, 2011 at 11:05 AM

    Hello tvguy,

    We have exhausted our efforts and it seems that we could no longer find this form.  We apologize for this issue and inconvenience. The only way to have your form back is to create a new one.  Although we can still retrieve the submitted data for you.  If this matters, just let us know and we'll get it for you.

    We'll wait for your response.

    Thanks,

    Liyam

  • Profile Image

    Answered by Jeff on June 24, 2011 at 11:33 AM

    Hi Liyam,

     

    Don't worry about the submissions. They were test entries. I will just start over. I don't remember what I even had on the form. I will make my own backup next time.

     

    Jeff