Do form submissions reset every month?

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    Asked on June 22, 2011 at 07:09 PM
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    Answered on June 22, 2011 at 11:47 PM

    Hi ben2028,

    Yes, your monthly submissions allowance count will reset back to zero every month. 

    Let us know if you need further assistance.


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    Answered on June 22, 2011 at 11:57 PM

    Hi Ben,

    Your account's submission counters reset every month. That means if you have used 50 submissions this month, it will reset to zero on the first day of the following month. The submission entries, on the other hand, remain intact for the rest of the account's lifetime. They will never be reset nor deleted except in the event of an unlikely outage. In that case, we may try restoring the data lost, of course depending on the available manpower we have at that moment.

    As I can see that you're a new user, I'd like to inform you about how a free account's limitations work. A free account has a limit of 100 regular submissions, 10 ssl submissions, and 10 payments, whichever comes first. The moment you reached any of those limits, your forms will be disabled and can only be re-enabled by either upgrading or waiting for the succeeding month, when the counters have been reset.

    Storage space is also limited to 100MB. When your account reaches that capacity, your forms will also be disabled. Clearing your storage even down to 0MB will not re-enable the forms. You will also have to wait for the succeeding month. The best thing to do about it is to keep your storage space to a minimum by downloading uploaded files to your computer and deleting the copy in our server.

    I hope you find this post informational. Let us know if there's anything else you'd like to ask about. Welcome and enjoy Jotform.