What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do form submissions reset every month?

    Asked by ben2028 on June 22, 2011 at 07:09 PM
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    Answered by allanftd on June 22, 2011 at 11:47 PM

    Hi ben2028,

    Yes, your monthly submissions allowance count will reset back to zero every month. 

    Let us know if you need further assistance.

    JOTFORM SUPPORT

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    JotForm Support

    Answered by NeilVicente on June 22, 2011 at 11:57 PM

    Hi Ben,

    Your account's submission counters reset every month. That means if you have used 50 submissions this month, it will reset to zero on the first day of the following month. The submission entries, on the other hand, remain intact for the rest of the account's lifetime. They will never be reset nor deleted except in the event of an unlikely outage. In that case, we may try restoring the data lost, of course depending on the available manpower we have at that moment.

    As I can see that you're a new user, I'd like to inform you about how a free account's limitations work. A free account has a limit of 100 regular submissions, 10 ssl submissions, and 10 payments, whichever comes first. The moment you reached any of those limits, your forms will be disabled and can only be re-enabled by either upgrading or waiting for the succeeding month, when the counters have been reset.

    Storage space is also limited to 100MB. When your account reaches that capacity, your forms will also be disabled. Clearing your storage even down to 0MB will not re-enable the forms. You will also have to wait for the succeeding month. The best thing to do about it is to keep your storage space to a minimum by downloading uploaded files to your computer and deleting the copy in our server.

    I hope you find this post informational. Let us know if there's anything else you'd like to ask about. Welcome and enjoy Jotform.

    Neil