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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    The 'Hide Empty Fields on Emails' feature will not work with any email alert whose body has been edited

    Asked by abajan on January 02, 2014 at 04:43 AM

    This is a reply to a user in a thread about an unrelated topic.

    Hi Roberta,

    Even though the Hide Empty Fields on Emails feature is enabled in that form, it will not work with the current notification because its body was edited at least once. Deleting the notification

    and replacing it with a new one will solve the problem. If it doesn't please let us know.


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    Answered by premierdepogrl on January 02, 2014 at 02:04 PM

    AWESOME!  Thanks.  Did it.  Now, will it work?  We'll soon see.  :)