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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data disappears when I try to edit any of the submissions using IE8.

    Asked by nmhg on January 02, 2014 at 11:38 AM

    The form in the link below contains several inputs from suppliers which we wish to edit later and add info. I can see the data when I go into the submissions screen but when I click on the edit button none of the data goes into the form and I'm left with a blank form.

    I have cleared my cache, added JOTFORM.com as a trusted site and engaged the compatibility view.

    I am using IE 8 with windows 7.

    As a test I downloaded Goggle Chrome and the problem disappears.

    Page URL:
    http://www.jotform.com/submissions/22917433412146

    Screenshot
    Submissions JotForm problem style size
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    JotForm Support

    Answered by ardy0689 on January 02, 2014 at 12:51 PM

    We apologize for this inconvenience. Unfortunately, JotForm does not support old IE browser versions anymore. Please upgrade to alteast Internet Explorer 9 to fix this issue. You may download Internet Explorer 9 from here http://windows.microsoft.com/en-us/internet-explorer/ie-9-worldwide-languages

    I just tested editing my submissions using Internet Explorer 9 under Windows 7 and it is working just fine as well. Please try installing IE9 and let us know if you are still having the issues. Thank you