What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't cancel my account

    Asked by medeweb on June 22, 2011 at 10:20 PM

    Hi Guys,

    Plimus asks me for user name and password, and is not recognizing my JotForm login info. Please contact me directly jorge.restrepo@medeweb.org

    Thank you so much

    Jorge M. Restrepo

  • Profile Image
    JotForm Support

    Answered by liyam on June 22, 2011 at 10:34 PM

    Hello Jorge,

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on July 18, 2011.

    If you have other questions or concerns, please let us know.

    Thank you for using JotForm!


  • Profile Image

    Answered by Jorge M. Restrepo on June 23, 2011 at 11:07 AM

    Hey Liyam,

    Thank you so much. This service is the best, but i have to cancel because i'm out of thr project, where I was using it, but I'll recommend it to my coworkers, and I´ll tell them too that the support service is awesome.

    Thanks again,


  • Profile Image
    JotForm Support

    Answered by liyam on June 23, 2011 at 11:32 AM

    Thank you for the kind remarks, Jorge.

    Feel free to upgrade back anytime whenever you get to have other projects where you can utilize our services or get back on your previous one.  You can also still enjoy the free service if you don't think you won't need any upgrade yet.

    If there's anything you need regarding Jotform, just let us know.

    Thanks and warm regards,


  • Profile Image

    Answered by philaiellomarketing on June 27, 2011 at 11:53 PM

    Can my account be cancelled?

  • Profile Image

    Answered by allanftd on June 28, 2011 at 01:35 AM


    We have already cancelled your account as requested.