See PHI Information

  • Collin_Jason
    Answered on May 23, 2021 12:30 AM

    I have the HIPAA version so the incomplete forms are not visible (which doesn't make any sense). More importantly, how can I let patients know their form didn't get completed?

    A lot of people miss a question and hit submit but don't wait to see it is incomplete. We have no way of picking up where they left off or contacting them.

    Please help.

  • Bojan Support Team Lead
    Answered on May 23, 2021 08:06 AM


    Protected Healthcare Information (PHI) is hidden from the email due to privacy. If some fields should be filled, you can mark them as Required by right-clicking on the field so your users can't submit the form unless it's filled.

    Alternatively, you can disable PHI for the field and data will be visible in an email:

    screenshot 5689 Screenshot 10

    Let us know if you have any additional questions.