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    How can I hide empty fields on the TEXT / NON-HTML EMAIL Notification/Autoresponder

    Asked by gbodle1972 on January 02, 2014 at 02:05 PM

    Dear Support

    I am trying to create an email auto responsethat is in the TEXT formated instead of HTML.  Is there a way to hide fields on the TEXT version of email auto responder if I do not modify the fields?




    Page URL:

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    JotForm Support

    Answered by TitusN on January 02, 2014 at 02:42 PM

    Hello Geoffrey,

    Please try activating "Hide Empty Fields" for your form by following the directions illustrated below: 

    Plain Text gives you an opportunity to create email notifications with customized markup that would style presentation of the email.

    Does this help? 

    Please let us know how we can assist further. 

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    Answered by gbodle1972 on January 02, 2014 at 03:08 PM
    Hi Jotform,
    I already had the "Hide Fields" checked and it does not seem to be working
    for the text email I have 2 emails that I wish to go out. The one that is
    the HTML format it works for. The one that is in text format it does not
    and lists every single field whether it's filed out or not. The name of
    the TEXT auto responder email I have is called "Franc Sup - Corp View"
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    Answered by Cesar on January 02, 2014 at 03:49 PM


    Do note that this option will only work if the Email Notifier has not been edited in any way. Adding information to the Email Notifier will disable this feature.


    I do see that the Text Auto Responder currently shows data like this:


    When it should be shown as follows:


    Kindly recreate the Email AutoResponder and do make sure it is left with it's default content to work properly. Thank you.