What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't upgrade my current plan

    Asked by novikoffav on January 02, 2014 at 04:09 PM

    Dear Sir or Madam,

    I have almost exceed my current free plan and strictly need to upgrade it. Because we have registration rush hour now and it is necessary to have working webform on our website for next 5-10 days. Unfortunatelly upgrade option on your site doesn't work.

    Please help me upgrade my plan for next month only.


    Thank you in advance!

    Sincerely, A. Novikoff.

  • Profile Image

    Answered by KadeJM on January 02, 2014 at 06:02 PM

    Thank You for your interest in purchasing one of our Subscription Plans. I'm not entirely sure what was not working or which plan you may have been trying to purchase but I checked your account and I did not find anything that would prevent you from Upgrading. Your account is currently sitting at roughly 99 Submissions so may I suggest upgrading to the Premium Plan. This is the next level up from the Free Plan which is a great deal!

    If you would like to Upgrade and wish to compare the differences between our Subscription Plans then please go here: http://www.jotform.com/pricing then just click on the " Upgrade " button for the plan of your choice then choose Monthly, Yearly, or Bi-Yearly depending on your needs. Also, it is important to remember to make sure that you are logged in and are on the correct account that you wish to upgrade.

    Should you continue to have problems with upgrading your account then please let us know.

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    Answered by novikoffav on January 03, 2014 at 05:19 AM

    Dear KadeJM,

    Thank you a lot!

    It is already working and I changed my plan without problems.

    But before this there was absolutelly clear and blank page " Upgrade" in my account settings. The button "Upgrade" also didnt work on "Pricing" page. Moreover page "My forms" and some other also were blank.


    Sincerely, A. Novikoff.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 03, 2014 at 07:33 AM

    @ novikoffav


    Will it be safe to assume that is good on your end now?

    I am sorry, I am just a bit confuse by your latest message. I am not sure if you are reporting that there is still issue or all is working good already.

    Please inform us if you are still having issue.


  • Profile Image

    Answered by novikoffav on January 03, 2014 at 10:35 AM

    Hi there,

    Thanx now all is working.

    Sincerely, A. Novikoff.