- dafantasysportsAsked on January 02, 2014 at 05:22 PMPage URL:
- JotForm Support ManagerJeanetteAnswered on January 02, 2014 at 10:20 PM
The submission counter should reset the first day of each month. So far your Premium account counter shows 96 submissions, and your limit is 1000.And the subscrption should renew every year, in your case on Jan 2, 2015
Let us know if you have more questions regarding to this
- DAFS 1Answered on January 04, 2014 at 03:13 PM
Hi Jeanette, I guess I need to explain myself a little better. In late Dec. 2013 our submission were at 89 out 100. on jan. 1,2014 90 or 91 out of 100... This is why I asked the 1st question that I did. On Jan 2, 2014 I upgraded to Premium 1,000 submissions. If the counter would have reseted, I would be at 4 out of 1,ooo submissions. Right ? The premium did not start until Jan. 2, 2014... As I stated before I knew that we were going to have to change to an premium account, but not until mid to late Jan. 2014. As I see it your counter needs to be reset.., 4 out of 1,000 submissions. I think Jotform owes Dafantasysports.com .
- JotForm SupportjonathanAnswered on January 04, 2014 at 05:43 PM
If my understanding of your latest message is correct, you were saying that you were only forced to upgrade your subscription to paid plan(Premium) because on Jan 1st 2014, your submission counter was about to exceed your limits of 100 when your subscription was still at FREE plan only.
Your account submission counter should have auto resetted to zero(0) on Jan 1 2014 -- can you confirm that this did not happen to your account?
As I checked now, your current submission counter is at 1 only -- if you decide not to pursue having the paid plan, you can cancel your subscription and have it downgraded to FREE again.
Please inform us of your decision.