What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My email is not receiving the Notification Email or Verification Code

    Asked by 3StrandsGlobal on January 02, 2014 at 05:57 PM

    I am trying to set up a form using the email donate@3strandsglobal.org.

    The email is not receiving any test emails (I checked the junk mail) nor will it receive the Verfication Code I need to add it as a reply email.

    I have gone into my web mail host and added you on to the "White List" so your emails won't go into the junk mail however that still has not solved the problem.


  • Profile Image

    Answered by 3StrandsGlobal on January 02, 2014 at 06:02 PM

    Sorry I mean to add it as my Sender email

  • Profile Image

    Answered by 3StrandsGlobal on January 02, 2014 at 06:32 PM

    IF someone could answer this right away please. I have to upload this form within the next day and am not going to upload something that can't even send a test email.

  • Profile Image

    Answered by Cesar on January 02, 2014 at 10:53 PM

    If you are not receiving the verification email on that address. Kindly test a different email address. If not, I would suggest to try Mandrill as the method to add your email address as the sender mail. This method will allow you to user your email via mandrill´s servers.

    I do see that emails are being sent out eventhough they are not being received. Do make sure to test performing actual submissions to your form as opposed to just clicking the test email icon.

    Latest Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[02/Jan/2014:17:44:17 -0500] 33645268829871 AmazonSES Sent email to donate@3strandsglobal.org - MessageID:000001435520ec47-e1f34456-8d14-40a4-9515-6b83fbdc6024-000000 - RequestId:6987a9f7-73ff-11e3-befa-0fb865181564

    Kindly take a look at the link below for the alternative method to set up your sender email. Do let us know if you need further assistance. Thank you.

    Related Articles: