What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm sorry for the trouble caused to you.
I would like to assure you that without using the secure URL, the SSL submission counter will not be incremented. Have you tested your form with form's direct secure URL? I am unable to check your submission records as it seems to have been deleted.
Please be informed that if you log in to you jotform account using https://www.jotform.com domain, clicking on "Preview" button and testing your form will be counted as secure submissions.
It would be appreciated if you could send us your web page URL where you have embed your form.We will wait for your response.Thank you!