- AOMSAsked on January 02, 2014 at 08:58 PM
- JotForm Supportashwin_dAnswered on January 03, 2014 at 12:50 AM
I'm sorry for the trouble caused to you.
I would like to assure you that without using the secure URL, the SSL submission counter will not be incremented. Have you tested your form with form's direct secure URL? I am unable to check your submission records as it seems to have been deleted.
Please be informed that if you log in to you jotform account using https://www.jotform.com domain, clicking on "Preview" button and testing your form will be counted as secure submissions.
It would be appreciated if you could send us your web page URL where you have embed your form.We will wait for your response.Thank you!