What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Just renewed subscription but exceeded submission limit

    Asked by vamshi on January 02, 2014 at 11:06 PM

    Sir i have paid the amount on 29 dec 12. So please check it and renew my current subscription.

     

    Thanking you

    check and
  • Profile Image
    JotForm Support

    Answered by jonathan on January 03, 2014 at 09:19 AM

    Hi,

    Your PREMIUM account was renewed as intended.

    The issue actually is that you have exceeded the maximum submission limits allowed for PREMIUM subscription. But it could also be because your submission counter was not auto resetted on Jan 1.

    So, I now reset your counter to zero(0) and removed the red downgrade warning on your acccount.

    You should now be set properly and can continue using our service as normal.

    Sorry about the inconvenience caused.

    Inform us if there are still issue.

    Thanks.