- vamshiAsked on January 02, 2014 at 11:06 PM
Sir i have paid the amount on 29 dec 12. So please check it and renew my current subscription.
- JotForm SupportjonathanAnswered on January 03, 2014 at 09:19 AM
Your PREMIUM account was renewed as intended.
The issue actually is that you have exceeded the maximum submission limits allowed for PREMIUM subscription. But it could also be because your submission counter was not auto resetted on Jan 1.
So, I now reset your counter to zero(0) and removed the red downgrade warning on your acccount.
You should now be set properly and can continue using our service as normal.
Sorry about the inconvenience caused.
Inform us if there are still issue.