What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What there is a new error occur?

    Asked by shirui on January 03, 2014 at 01:29 AM

    Please fix asap. Why is this so unstable and keep receiving complaint by the customer!

    Page URL:
    http://form.jotform.me/form/33502213124437?

    Screenshot
    and
  • Profile Image

    Answered by temizzi on January 03, 2014 at 01:38 AM

    I also receive the same error. besides, the capthca letter also take longer time to load.

  • Profile Image

    Answered by shirui on January 03, 2014 at 01:39 AM
    Is it possible to fix it asap? Is really drive me crazy with the complaints
    ...
  • Profile Image

    Answered by shirui on January 03, 2014 at 03:32 AM
    Hi,
    Is there any update on this? I need this to be fix asap.
    Regards
    Shi Rui
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on January 03, 2014 at 06:50 AM

    Hi Shi,

    Sorry for the delayed response.

    But can you please confirm if you are still having issue?

    It might be that we have temporary issue earlier but had been resolved immediately.

    I am not able to find performance or network issue at this time on my end.

    Thanks.

  • Profile Image

    Answered by shirui on January 03, 2014 at 09:04 AM
    Hi,
    Thanks for the prompt replied. Yes the page has been rectified and tested on my end. But could you explain why is this happen i need to diagnosis to my stakeholders.
    Regards
    Shi Rui
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on January 03, 2014 at 09:37 AM

    Hi Shi Rui,

    I can only rely my assumption base on the screenshot you had provided originally since I did not encounter this issue and no similar reported issue also on our end.

    If you check your screenshot 

    The key description is "network timed out" -- that is the connection between Cloudflare and the web server. Timed Out is usually due to delays.

    Jotform site is protected by sevice called Cloudflare -- since there a connection timed out between them, this affect your browser end.

    I am sorry if I cannot give you anymore details about Cloudflare since I am not into that level.

    Hope this help. Contact us again anytime for any other assistance needed.

    Thanks.