What there is a new error occur?

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    shirui
    Asked on January 03, 2014 at 01:29 AM

    Please fix asap. Why is this so unstable and keep receiving complaint by the customer!

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    temizzi
    Answered on January 03, 2014 at 01:38 AM

    I also receive the same error. besides, the capthca letter also take longer time to load.

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    shirui
    Answered on January 03, 2014 at 01:39 AM
    Is it possible to fix it asap? Is really drive me crazy with the complaints
    ...
  • Profile Image
    shirui
    Answered on January 03, 2014 at 03:32 AM
    Hi,
    Is there any update on this? I need this to be fix asap.
    Regards
    Shi Rui
    ...
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    jonathan
    Answered on January 03, 2014 at 06:50 AM

    Hi Shi,

    Sorry for the delayed response.

    But can you please confirm if you are still having issue?

    It might be that we have temporary issue earlier but had been resolved immediately.

    I am not able to find performance or network issue at this time on my end.

    Thanks.

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    shirui
    Answered on January 03, 2014 at 09:04 AM
    Hi,
    Thanks for the prompt replied. Yes the page has been rectified and tested on my end. But could you explain why is this happen i need to diagnosis to my stakeholders.
    Regards
    Shi Rui
    ________________________________
    ...
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    jonathan
    Answered on January 03, 2014 at 09:37 AM

    Hi Shi Rui,

    I can only rely my assumption base on the screenshot you had provided originally since I did not encounter this issue and no similar reported issue also on our end.

    If you check your screenshot 

    The key description is "network timed out" -- that is the connection between Cloudflare and the web server. Timed Out is usually due to delays.

    Jotform site is protected by sevice called Cloudflare -- since there a connection timed out between them, this affect your browser end.

    I am sorry if I cannot give you anymore details about Cloudflare since I am not into that level.

    Hope this help. Contact us again anytime for any other assistance needed.

    Thanks.