Only two of three approval option showing up in the approval email.

  • Profile Image
    EddieEngelman
    Asked on May 24, 2021 at 07:50 PM

    Hello,

    I looked and found a thread with the same issue, (https://www.jotform.com/answers/2884562-approval-workflow-how-to-include-another-outcome) but don't see it resolved. Please let me know how I go about making all three approval options show up in the approver's email.

    See photos for clarity.


    1621900026_60ac3aface34b_

    1621900075_60ac3b2bb01ed_

    1621900201_60ac3ba9d11f9_

    Thank you,

    Eddie Engelman


  • Profile Image
    Vick_W
    Answered on May 24, 2021 at 11:59 PM

    Hi Eddie,

    I've created a clone of your form and everything seems to be working as expected. When you add more than 2 buttons in the Approver email then the "MORE ACTIONS" button appears by default.

    1621914895_60ac750f88edb_

    Now when you click on any of the buttons you'll be redirected to the inbox where you can select the desired action.

    1621915016_60ac7588b499c_1test.gif

    The outcome will remain the same no matter which button you click on in the email. You'll be redirected to the Pending approvals tab in your inbox.

    Let us know if you have any other questions.

    Thanks

  • Profile Image
    EddieEngelman
    Answered on May 25, 2021 at 07:22 PM

    Thank you!