Only two of three approval option showing up in the approval email.

  • EddieEngelman
    Asked on May 24, 2021 at 7:50 PM

    Hello,

    I looked and found a thread with the same issue, (https://www.jotform.com/answers/2884562-approval-workflow-how-to-include-another-outcome) but don't see it resolved. Please let me know how I go about making all three approval options show up in the approver's email.

    See photos for clarity.


    1621900026 60ac3aface34b  Screenshot 10

    1621900075 60ac3b2bb01ed  Screenshot 21

    1621900201 60ac3ba9d11f9  Screenshot 32

    Thank you,

    Eddie Engelman


  • Vick_W Jotform Support
    Replied on May 24, 2021 at 11:59 PM

    Hi Eddie,

    I've created a clone of your form and everything seems to be working as expected. When you add more than 2 buttons in the Approver email then the "MORE ACTIONS" button appears by default.

    1621914895 60ac750f88edb  Screenshot 10

    Now when you click on any of the buttons you'll be redirected to the inbox where you can select the desired action.

    1621915016 60ac7588b499c 1test Screenshot 21

    The outcome will remain the same no matter which button you click on in the email. You'll be redirected to the Pending approvals tab in your inbox.

    Let us know if you have any other questions.

    Thanks

  • EddieEngelman
    Replied on May 25, 2021 at 7:22 PM

    Thank you!