What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Pops Up But Not Rendering - JotForm Server Performance Issue?

    Asked by antoniooi on January 03, 2014 at 03:42 AM


    I just noticed that all my forms are unable to render, both for lightboxes and embedded form. I have updated with the following latest code generated by JotForm but no luck:

    <script src="//cdn.jotfor.ms/static/feedback2.js?3.1.1799" type="text/javascript">

    To verify, follow the steps below:

    For Lightbox:

    1. Go to www.malaysiatraining.net

    2. Look for a 'Register Now' and click on it.

    For Embedded Form:

    1. Go to: http://www.malaysiatraining.net/p/contact-us.html

    2. Scroll down a little and look for 'Send us your inquiry' -- No form is rendering.

    Please advise. Thank you.

    Page URL:

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    Answered by antoniooi on January 03, 2014 at 04:06 AM


    It seemed to be my Internet connection issue although I have no problem accessing other websites. Now the fields can be loaded but slower than usual.

    Thank you.

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    JotForm Support

    Answered by jonathan on January 03, 2014 at 07:10 AM

    Hi Antonio,

    Sorry for the delayed response.

    I think you were right. It seems we have network related issue earlier that causes performance issue.

    BUT it must have been brief and was resolved immediately. I could not reproduce the issue when I came online.

    And I checked your forms on your website, and they were available and rendered as normal.
    Please check my screens below.



    Please check on your end again. Inform us if issue still exist.