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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Script embed code does not auto adjust form height anymore when fields appears on the form via conditions

    Asked by Saltmarsh on January 03, 2014 at 10:30 AM

    When you have conditional fields and they are unused - the space they would need is left open on the webpage at the bottom, and leaves an unprofessional look. Is there a way to fix this?

    Page URL:
    http://pineflooringdirect.com/request-a-quote/

    hidden and
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    Answered by EliezerN on January 03, 2014 at 11:31 AM

    Do you already try using the iFrame code to embed the form? It will automatically adjust the height of the form according to the fields it contains. Here is how to get the iFrame code: Getting the form iFrame code

    Please inform us if you need further assistance.

    Thanks

  • Profile Image

    Answered by Saltmarsh on January 03, 2014 at 11:41 AM
    I was not, but it still does not work.
    ...
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    JotForm Support

    Answered by Welvin on January 03, 2014 at 01:21 PM

    Sorry to hear that. Can you try our WP Embed Plugin: Embed Form Plugin for Wordpress. This should fix it. If not, inform us here.

    Thanks

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    Answered by Saltmarsh on January 03, 2014 at 01:29 PM
    That is not working either. See our site here -
    http://pineflooringdirect.com/request-a-quote/
    ...
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    Answered by EliezerN on January 03, 2014 at 03:22 PM

    Thanks for getting back to us.

    Please try reembeding your form using iFrame again, but at this time change the height of the frime to "auto". So, please use this iframe code: 

    <strong>auto</strong></span>; border:none;" scrolling="no">

    It is already elaborated, so all you need to do is to embed it.

    I hope that helps. Please inform us if you still need assistance with this.

    Thanks

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    Answered by EliezerN on January 03, 2014 at 03:25 PM

    Please accept my apologies, it seems the code of my previous message was not the correct one, please use this one:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.us/form/30157024192142" frameborder="0" style="width:100%; height:auto; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Thanks

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    Answered by Saltmarsh on January 03, 2014 at 03:29 PM
    Still no luck
    ...
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    JotForm Support

    Answered by EltonCris on January 03, 2014 at 04:40 PM

    @Saltmarsh

    Iframe creates a static height so everytime the form length changes, it won't auto adjust your page height. 

    The default script embed code should supposed to do that, but if not, then there might conflict with CSS or something that prevents it from changing the page height dynamically.

    May I suggest you to try to embed the form using the entire source code, see if this helps.

    Please continue to update us if the issue persists, Thanks!

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    Answered by Saltmarsh on January 03, 2014 at 05:06 PM
    That causes it to display poorly - and still does not fix the problem.
    ...
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    JotForm Support

    Answered by EltonCris on January 03, 2014 at 10:55 PM

    @Saltmarsh

    That happens because you have existing form styles on your page that overrides the form styles. Anyway, please retake again your default script embed code and use it for now until this problem is resolved. I have created a ticket about this problem to our development team after reproducing the problem. Hopefully they'd be able to check this further and provide a fix as soon as possible.

    You will be updated here for any progress. Thanks!

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    Answered by Saltmarsh on January 06, 2014 at 07:29 AM
    Thank you for looking into it.
    ...
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    JotForm Support

    Answered by EltonCris on January 06, 2014 at 10:25 AM

    @Saltmarsh

    There's no updates about this as of the moment. Rest assured you will be updated here once this is fixed.

    Regards!

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    JotForm Support

    Answered by EltonCris on January 06, 2014 at 10:32 AM

    @Saltmarsh 

    By the way, can you please confirm if this happens on your Chrome browser only? It seems OK on Firefox browser.

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    Answered by Saltmarsh on January 06, 2014 at 10:35 AM
    you are correct. It works fine in safari. It is just a chrome problem
    ...
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    JotForm Support

    Answered by EltonCris on January 06, 2014 at 10:38 AM

    @Saltmarsh

    Thanks, we will surely find a way in order to resolve this matter as soon as possible. You will be informed here.

    Regards!

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    Answered by Saltmarsh on January 23, 2014 at 06:20 PM
    Any update on this problem?
    - Josh
    ...
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    JotForm Support

    Answered by TitusN on January 23, 2014 at 07:21 PM

    Hello Josh

    The issue is still under deliberation by our developers, but it has been prioritized.

    We shall update you on this thread as soon as possible.

    Thank you for your patience.

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    Answered by Saltmarsh on February 20, 2014 at 08:00 AM
    Do you know what the status is on this issue? It appears it is still not
    working correctly.
    Thanks,
    Josh
    ...
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    JotForm Support

    Answered by NeilVicente on February 20, 2014 at 08:19 AM

    Sorry for the inconvenience, but we haven't heard anything from our developers yet.

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    Answered by Saltmarsh on February 20, 2014 at 08:30 AM
    Do you think you could ask them to get a move on? Its almost been two
    months since we brought this problem to your attention.
    Thanks
    ...
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    JotForm Support

    Answered by NeilVicente on February 20, 2014 at 08:50 AM

    I will have your message relayed to them. Your patience is greatly appreciated.

    Thanks!

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    Answered by Saltmarsh on March 19, 2014 at 04:00 PM
    Hi,
    Just checking in again to see if progress has been made.
    Thanks,
    Josh
    ...
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    JotForm Support

    Answered by liyam on March 23, 2014 at 02:54 AM

    Hello Josh,

    We've made a fix that should address this issue.  Please do let us know if the problem still persists on your end.

    Thanks for your patience and we apologize for this inconvenience.

    -Liyam

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    Answered by Saltmarsh on March 24, 2014 at 07:50 AM
    It is fixed! Thanks!
    ...
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    Answered by Saltmarsh on July 08, 2014 at 08:21 AM
    Hello,
    I wrote on the form to try to resolve a new problem, but I have not
    received a response in many weeks. My notification emails are not being
    sent, so I do not know when my customers are requesting a quote. Can you
    please look into this problem, as it has seriously hurt my business over
    the last few months.
    http://pineflooringdirect.com/request-a-quote/
    Thanks,
    Josh

    ...
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    Answered by Saltmarsh on July 09, 2014 at 08:31 AM
    I see that someone was running tests yesterday on one of our forms. That
    form has been working correctly, and we receive the notification emails.
    The form titled "Request A Quote" is the one with the problem.
    - Josh

    ...
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    Answered by Saltmarsh on July 21, 2014 at 10:51 AM
    This problem is still not resolved. I would like to know what is going on
    please.
    - Josh

    ...
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    JotForm Support

    Answered by Welvin on July 21, 2014 at 11:20 AM

    Please check your last reply here, I moved it as a new thread: http://www.jotform.com/answers/406256

    Thanks