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    Error when using shortened URL

    Asked by harbor107 on January 04, 2014 at 04:05 AM

    I have a shortened URL for a form: bit.ly/IJPjgm, which redirected perfectly until a few weeks ago. Now I receive an error screen when I type in the shortened URL. The shortened URL has been printed for brochures and distributed.

    Here are the two URLs: http://www.jotform.co/harbor107/meccadventurers and https://secure.jotform.co/guest_33151976469061/meccadventurers

    Can you help me link the two pages so that the shortened URL redirects to the correct form?

    I suspect that I used the URL from the form when I created it in a guest account and now that I have created an account, the URL is different.

    Thank you in advance for your assistance,

    Kelly Paul


    Page URL:

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    JotForm Support

    Answered by Welvin on January 04, 2014 at 10:04 AM

    Hi Kelly,

    You can simply edit your bit.ly settings and change the form URL from there. You are right, the form is created using a guest account, and you have the customer URL through that guest account. You can manually change that so to fix.

    Again, be sure to modify your bit.ly settings to use the form URL: http://www.jotform.co/harbor107/meccadventurers