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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unsupported currency Israeli New Sheqel

    Asked by qqqqqqqq on January 04, 2014 at 08:08 AM

    Hi,

    I am with PayPAl pro

    I am doing a test in her

    http://www.achladeal.com/hot-deals/offer-number-91-18.html 

    it gives me an error see the attached

    I have selected the payments with Shekels (Israeli currency)

    What is wrong here?

    Thanks,

    Ilan

    Page URL:
    http://www.achladeal.com/hot-deals/offer-number-91-18.html

    Screenshot
    currency selected www thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on January 04, 2014 at 09:51 AM

    Hi,

    Unfortunatelly, I could not thoroughly test your form on my end since it will require me to provide a valid payment card to test.

    I did checked your form http://www.jotformpro.com/form/33615877393971 and can see that you have properly setup the currency to be used in the payment tool which is Israeli New Sheqel

    Can you please check again if the issue still exists? This time, if the error message appears again, please click on the "More Details" button so that we can see the detail of the error message.

    Will await your updated response.

    Thanks.

  • Profile Image

    Answered by qqqqqqqq on January 04, 2014 at 11:29 AM
    I tryed with a different card
    I got the same error
    see the attached for details
    Thanks,
    Ilan
    ...
  • Profile Image

    Answered by qqqqqqqq on January 04, 2014 at 11:31 AM
    Details: Transact:
    TIMESTAMP=2014%2d01%2d04T16%3a26%3a36Z&CORRELATIONID=e79d3b8c42a34&ACK=Failure&VERSION=54%2e0&BUILD=8943548&L_ERRORCODE0=10755&L_SHORTMESSAGE0=Unsupported%20Currency%2e&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20unsupported%20currency%2e&L_SEVERITYCODE0=Error&AMT=9%2e00&CURRENCYCODE=ILS
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 04, 2014 at 04:01 PM

    Hi Ilan,

    Your location is Israel and note that Paypal Pro supports UK, Canada and US only. Can you please confirm if you have the US/UK/Canada Address when signing up to Paypal Pro?

    Also, I think you can accept payment from Israel but currency on your settings should be on USD/CAD/EURO. At least, that's what I understand with Paypal Pro configurations. Can you please try to change your settings. See if that makes a difference.

    Thanks

  • Profile Image

    Answered by qqqqqqqq on January 04, 2014 at 05:59 PM
    My address is set to be in the US.I got my paypal pro account in the US
    Now, I changed the settings from shekel to US dollar
    Still, there is an error mesage.
    Also, can I align the form fields from right to left
    http://www.achladeal.com/hot-deals/offer-number-91-18.html
    In Hebrew it should be the opposit from English.
    I know that wufoo has it, raed in here
    http://www.wufoo.com/2011/08/09/sweet-tower-of-babel-wufoo-forms-are-fluent-in-46-languages/
    Thanks,
    Ilan
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on January 04, 2014 at 07:18 PM

    Please understand that we have to stick to a single topic/issue for each thread.

    For your different issue/questions click on this link http://www.jotform.com/contact/ to create the new thread.

    --

    On your current issue, if you have already change the currency to US Dollar, it should work properly this time.

    As is now, there are no reported similar issue among the other users that are using this payment form.

    Can you please provide us the screenshot image when you reproduce this error?

    You can upload the screenshot image here http://imgur.com/ and then share to us here the URL link of your uploaded image. This way we will be able to see it on our end.

    Thanks.